Diagnostic Tools

13 questions to ask when you've made a big mistake I personally believe there are NO mistakes only opportunities to learn. However, after almost 30 years in business I know some mistakes can be costly financially and emotionally. The more important aspect of making a supposed mistake, is how you pick yourself up… more
A simple e.commerce goal-setting checklist Goal setting is something we all know we ‘should’ do, but rarely get around to doing. Goals need to be Specific, Measurable, Achievable, Realistic, have a Timeframe and should always be designed to Stretch You (SMARTS). I never felt the S.M.A.R.T. concept of goal… more
How effective is your team? The idea behind this questionnaire is for people to answer the questions on their own, and then for someone to facilitate team members sharing their scores. It is important to create a set of ground rules as you do this exercise – something like: •It’s OK to see… more

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